Department: Business Systems
Location: Luton, Bedfordshire
Reports To: IT Manager
Company Overview: Deta Electrical is a prominent supplier in the UK electrical wholesale sector, known for its high-quality wiring, lighting, and electrical accessories. Established in 1958, Deta has grown to become a leading influence in the electrical market.
Key Highlights:
- Product Range: Deta offers a wide variety of products, including wiring accessories, lighting solutions, EV charging points, fire detection systems, and more.
- Innovation: The company continuously invests in innovation and product design to meet the evolving needs of its customers.
- Acquisitions: Deta has expanded its product range through the acquisition of complementary brands like Timeguard, Deta-e, Brackenheath, Briticent, SMJ, and Deta TTE.
- Market Presence: Deta is a preferred choice in the new build developer market and has a strong presence in both residential, commercial and retail sectors.
For more detailed information, please visit www.deta.co.uk
About Us: At Deta we believe in the power of technology to support and transform our business. We are a small dynamic team of tech enthusiasts and analytical people dedicated to pushing the boundaries of what is possible. If you are enthusiastic about systems, and technology and eager to build your career in application support, we want you to join our adventure!
Role Overview: This role is for a 1st/2nd Line Applications Support who will be the first point of contact within the Applications Support team, providing expert technical support for business system applications used across the business systems infrastructure at Deta. The position involves handling technical and sometimes complex requests from the helpdesk, resolving incidents and service requests, and offering technical advice to users and colleagues. The role also includes completing daily, weekly, and monthly routine tasks and reports, maintaining technical manuals and support documents, and contributing to business project teams.
Key Responsibilities:
- Technical Support: Provide expert technical support for business system applications used by Deta, including the ERP system and handling technical and complex tickets escalated from the helpdesk.
- Incident and Service Request Management: Manage support call queues, resolving incidents and service requests while offering technical advice to users and colleagues.
- Documentation: Maintain technical manuals and support documents to ensure smooth operation of applications.
- Project Involvement: Provide system advice and support to project teams, helping gather information and engage with system suppliers on technical elements of business system projects.
- Routine Tasks: Update and issue, daily, weekly, and monthly tasks in-line with business requirements. Maintain a schedule to ensure completion. Collaborate with stakeholders to develop as required.
- Routine Reports: Update and issue, daily, weekly, and monthly reports in-line with business requirements. Maintain a schedule to ensure completion. Collaborate with stakeholders to develop as required.
Skills & Attributes:
System / Software Experience
- Experience with ERP Application Administration: Having firsthand experience with ERP systems.
- Familiarity with Technology Incident and Request Management: Understanding the importance of and delivering great customer service through a Service desk.
- Experience working with Microsoft applications including Microsoft Office, Sharepoint, Excel and Teams. Must be highly proficient with Excel to an Advanced level.
Attributes:
- Passion for Problem-Solving: A natural affinity and understanding of systems and technology.
- Strong Communication Skills: The ability to collaborate seamlessly with both technical and non-technical users.
- Attention to Detail: Thriving in a dynamic environment where multitasking is key.
- Excellent Interpersonal and Communication Skills: Being able to interact effectively with colleagues and users.
- Analytical and Critical Thinking Skills: The ability to analyse issues and produce effective solutions.
- Ability to Prioritize Tasks: Effectively managing tasks in a high-pressure environment.
- Self-Motivation: Being able to multi-task, balance priorities, and work independently.
Why Join Deta Electrical Ltd?
Deta Electrical Ltd is an attractive place to work, providing both professional growth and a supportive work environment, including
- Mentorship: Learn from experienced IT and System professionals who are enthusiastic about sharing their knowledge.
- Growth Opportunities: Gain firsthand experience and develop skills that will set you up for a successful career.
- Innovative Environment: Be part of a forward-thinking company that values creativity and innovation.
- Culture: Enjoy a vibrant workplace with a talented team and culture.
Further information
The role is Office based (Postcode: LU4).
Monday – Friday, 8:30am to 17:00pm.
Occasional out of hours work is required.
Please note: Candidates will need to complete a Thomas GIA/PPA assessment prior to an in-person interview.
The successful candidate will be offered a competitive salary and access to the company’s profit share scheme and a company pension.