Technical Support Engineer | DETA Electrical

Technical Support Engineer

Department: Technical

Location: Petersfield, Hampshire

Reports To: Product Engineering Manager

This role would suit an ex- service engineer who wants to be office based, or a technically minded person who is keen & quick to learn.

Training, both in house & by external providers would be undertaken


Key Responsibilities

  • Provide our customers with the technical information required to effectively and efficiently install and maintain our products.
  • Designing fire alarm & emergency lighting systems
  • Answer calls from customers and assist with technical issues.
  • Manage customer complaints, returns and repairs collecting all required information.
  • Take ownership of customer issues reported and see problems through to resolution.
  • Assist in testing returned products
  • Assisting in product development & testing.
  • Ensure proper recording and closure of all issues.
  • Any other tasks or duties that may be requested by the line manager


  • Assist with building of demonstration kits for customers and display boards for use at Trade Shows, Exhibitions or Distribution Outlets
  • Complete site visits when required to determine issues with problem sites
  • Participate in Research, diagnose, troubleshoot and identify solutions to resolve customer issues where possible
  • Document knowledge in the form of knowledge base technical notes and articles.
  • Carrying out updates of product data for our I.T system such as PIM (product information management) data sheets, instructions etc
  • Carry out customer training


  • Experience in installation and design of Fire Alarm Systems
  • Good knowledge of current standards for installation and maintenance of fire alarm & emergency lighting systems
  • Excellent verbal and written communication skills when dealing with both internal and external customers
  • Good computer skills including data entry
  • Valid UK driving license
  • Experience with use of Microsoft Office software products

The successful candidate will be offered a competitive salary, access to the company’s profit share scheme and a company pension.

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